SUPERIOR SERVICE
SUPERIOR SERVICE
FOCUSED ON THE CUSTOMER
Superior Service at merlin® always pursues the goal of solving problems as quickly, cost-effectively and straightforwardly as possible. Customers benefit from this approach:
- Multilingual remote customer support
- Spare parts deliveries in Europe within 48 hours
- Available at: +43 7752 71966 - 34 or
service@merlin-technology.com - Opening hours:
Monday - Thursday: 7:30 a.m. - 12 a.m. |
1 pm - 5 p.m
Friday: 7:30 a.m. - 12 a.m.
The merlin® HygieneForce ensures perfectly hygienic air humidification systems!
Highly technically trained staff are the cornerstone of Superior humidification systems!
The merlin® SalesForce provides supports from planning to commissioning!
merlin® stands for highest quality
standards and reliability
100%
Customer satisfaction
16%
growth per year
More than
28
years
of expertise
80%
Export ratio
81
Countries
5
Continents
50
trained and certified
service technicians
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Hygiene Force
merlin®’s humidification systems undergo a continuous innovation process. This applies not only to efficiency and comfort, but especially to the aspect of hygiene. Under scientific management, products are further developed, customers are advised and further training is offered for merlin® customers at the HygieneForce Competence Center. Expertise in this area is being further developed at a high level in cooperation with universities and laboratories.
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Tech Force
Technical expertise and innovation ensure that merlin® offers the best possible solution for every task. This applies not only to the products, but also to maintenance concepts, spare parts deliveries and customer service. merlin® also offers individual technical training on all essential aspects of maintenance and troubleshooting.
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Sales Force
The merlin® SalesForce staff are the point of contact for air humidification in production halls, warehouses, offices and any other space-related situation. Proven products are combined in individual projects to create the best possible air humidification system for specific process conditions.
